Global Product Support Engineer 3

The group you’ll be a part of

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry. 

The impact you’ll make

As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.

• Responding to and supporting all assigned escalation tickets from field operation teams
• Collaborating with the Local Field Team in Action Plan development
• Providing access to trouble shooting tools, materials, and other support documentation resources to use throughout the escalation process
• Interfacing with Factory resources and organizations in support of the Local Field Team
• Adhering to a structured technical problem solving process
• Ensuring the problem is properly supported, corrective actions assigned get completed, and the ticket is closed
• Analyze escalation performance to identify and action required improvements and improvement opportunities.
• Review and vouch for the accuracy and completeness of Field-reported quality problems.

What you’ll do

Who we’re looking for

• Minimum 5 years of relevant experience with a Bachelor’s degree (Degree in Electrical Engineering is preferred)
• Strong background in clean-based semiconductor hardware and electrical engineering
• Fluent English communication skills—both verbal and written—are essential
• This position is based in Korea, with potential international travel for product training (e.g., Austria, etc.)

Preferred qualifications

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.