Account Manager (CSBG Sales)

The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes. 

The impact you’ll make

Responsible for all sales activities and account management for Account. Ensures full exposure for company’s current product line. Forecasts prospective sales. Collaborates with current and potential customers to define equipment and process needs, communicates those requirements to appropriate corporate personnel, and negotiates capabilities, schedules, and pricing. Partners in a matrix environment to gain customer trust by addressing current customer concerns and developing road maps for future business. Responsible for managing the relationship between Lam and the customer, in order to achieve growth in market share, profitability and customer satisfaction. Escalates issues in a timely manner.

What you’ll do

Who we’re looking for

Business Impact

(e.g. strategic focus, decision-making authority)

• Achieve Booking/ Revenue & Market share objectives with account SPS (Strategic Product Selling) plan
• Manage and update the booking and revenue on SFA (Sales Force Automation)
• Negotiate system specification and Terms & Condition and customer delivery requirement
• Align account team’s business strategies with counterparts, such as BD and CSBG.
  • MPP and as required
• Issue quotation, PCW (Product Configuration Worksheet) and NSR (Non-Standard Requirement) for proper configuration and system slotting
• Follow up PO (Purchasing Order) and clean all booking procedure with CBC (Clean Booking Checklist)
• Build up and maintain good business partnership base on the customer trust
• Communication with product group to inform customer technology roadmap and technical product presentation to customer
• Make SPS (Single Page Strategy) business planning in long term and short term according to major and critical penetration business and project
• Follow up JDP (Joint Development Plan) and evaluation activities

Financial Management

(e.g. financial/budgetary responsibilities, Impact on revenue/expenses)

• Gross Margin analysis and implement improvement plan
• Align the account team’s gross margin goal with BD and achieve with the proper strategies through
  • APN & VPA negotiation
  • Configuration management
  • Order fulfillment and PO process
  • AR collection
• Manage PG funding projects and spending

People Management & Organizational Development

(e.g. span of control, people management)

Report Structure & Work Relationship

• Report to Account CSBG Director
• Closely work with BDs, CSOM and CSBG

Preferred qualifications

• B.S. in Engineering, Business or related field
• > 7 years of semiconductor industry 
• Strong communications, organizational and negotiation skills, in addition to a good understanding of corporate products and technology
• Customer Relationship Management Skill
• Analytical skill
• Fluent in English (written & verbal)

Valued but not required skills and experience

• MBA
• Experienced in value engineering and lean manufacturing environment
• Advanced computer proficiency

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.