Product Support Engineer

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

As a Regional Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.

What you’ll do

• Provide advanced technical support to field engineers and customers by diagnosing, troubleshooting, and resolving issues on complex semiconductor equipment. (Directric Etch)
• Analyze root causes of equipment performance issues and drive actions to prevent repeat problems.
• Support productivity improvement initiatives and contribute to process, hardware, and system optimization activities.
• Participate in new product introduction (NPI), including first‑in‑fab/region install support, beta testing, and embedded training.
• Develop and maintain technical documentation such as troubleshooting guides, BKM (Best Known Method) materials, and training content.
• Collaborate closely with cross‑functional teams worldwide and proactively share technical learnings across the organization.
• Engage with customers through regular updates on progress, escalations, and improvement actions, ensuring high satisfaction.
• Act as technical mentor to field teams and support both on‑site and remote escalations as needed.

Who we’re looking for

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
• Possesses strong inter-personal, negotiation and communications skills.
• Commands good oral and written Japanese. Good working English. 
• Excellent customer management skills and possess experience in dealing with difficult work partners
• Has ability to work on one’s own and make decisions within the assigned area of responsibility
• Possesses good analytical and problem-solving skills
• Able to work in Fab environment and perform standby duties
• Willing to support short term, overseas assignment

Preferred qualifications

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.