Business Operations Manager Reliant Clean System (all genders)& Upgrades

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

Leads people who perform project management duties involving cross-functional teams focused on delivery of internal products or administrative systems. Oversees plans and directs schedules as well as project budgets. Monitors programs/projects from initiation through delivery and interfacing with internal customers or department personnel. Organizes project activities and interdepartmental meetings; ensures communication facilitates completion of the program/project on schedule and within budget constraints. May assign and monitor work of technical personnel providing support and interpretation of instructions/objectives. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

What you’ll do

• Manages a group of program/project managers in business operations that support the Reliant Single Wafer Clean (SWC) product line, which is focused on Specialty Technologies and Advanced Packaging
• Manage order execution
  • define and align technical requirements with Account Teams, Customers and Product Management
  • coordinates customer hardware and technical specifications
  • order change management
  • escalation management
  • Create spin clean configuration documents and Quotes 
  • Data maintenance in all relevant internal systems
  • Create new Machine non standard requests (NSRs) and link them to the product configuration
• Optimize configurations to reduce product costs and maximize profitability
• Single point of contact and link between regional sales teams and factory for ordered systems
• Maintains relationship with field personnel to ensure timely, accurate, and prompt forecast submissions
• Cost analysis of shipped systems (calculation vs. actuals)

Who we’re looking for

• Bachelor’s or Master’s degree 
• Minimum of 7-10 year´s work experience in comparable position, preferrably in semiconductor environment
• 5+ years of people management experience
• Robust Technical knowledge Spin Clean Tools and connected processes from the perspective of a semiconductors supplier
• Excellent oral and written communication skills in English
• Entrepreneurial mindset / hands-on mentality
• Ability to establish successful relationships in a multicultural environment with external and internal customers
• Willingess to travel worldwide at ~10%

What We're Offering

This position is subject to the Austrian Collective Bargaining Agreement (CBA) for Employees in the Metal Technology Industry in the occupation group H depending on educational background. A higher payment is negotiable depending on education, expertise and skills. The monthly salary is paid 14 times per year. 

Villach - a great place to live and work 

Follow the link www.welcome2villach.at and you will find on the spot the most important information about living, working and studying in and around Villach/Austria.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.