Field Service Engineer 2

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

In this role, you will directly contribute to ___.

What you’ll do

Technical

1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision

2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate.

3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions.

4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required.

5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site.

6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.

7.Execute project action items under direct supervision 8. Perform other related duties as assigned by senior FSE / supervisor

Leadership

1. May Provide on-site instruction to sub-contractors and customers

Customer Relation

1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers.

2.Shadow more experienced engineer at customer site 

Work Location in: Taichung/ Taoyuan/ Miaoli/ Tainan 

Who we’re looking for

1. Fresh Graduate: Bachelor/ master's degree in mechanical, electronics, engineering, or other applicable field of study. 

2. Experienced talents: Previous experience in maintenance, repair and troubleshooting of semiconductor capital equipment, repair and/or installation of company equipment and company procedures,  either expertise in etch/ clean/ thin film/ deposition will be a plus 

3. Ability to work in constrictive clean room environment, wearing appropriate personal protective safety equipment as required and sit or stand for prolonged periods of time. 

4. Ability to read and work from electrical and mechanical schematics and diagrams.

5. Ability to establish and maintain cooperative working relationships with co-workers and customer and adhere to customer rules and policies regarding worksite behavior and safety.

6. Frequent business travel required 

Preferred qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem-solving skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.