Global Hardware Asset Management Lead

The group you’ll be a part of

You will be part of Client Experience & Operations Excellence within Client Services Function, a global organization responsible for delivering secure, reliable, and scalable technology experiences for Lam employees worldwide. The team partners closely with Finance, Security, Procurement, and regional IT teams to ensure technology services are governed, data‑driven, and able to scale with Lam’s global operations and growth.

The impact you’ll make

As the Global End User Hardware Asset Management Lead, you will establish and mature Lam’s global hardware asset management capability—ensuring that employee devices and endpoint assets are accurately tracked, governed, and managed throughout their lifecycle.

Your work will directly impact:

• Financial accuracy and audit readiness
• Security and risk posture
• Operational efficiency and scalability
• Data quality and decision‑making across the enterprise

By defining global standards and measurable outcomes, you will help Lam scale consistently across regions and service delivery models without adding unnecessary complexity.

What you’ll do

• Own and standardize Lam’s global hardware asset lifecycle, from planning and acquisition through deployment, reclamation, and retirement.
• Define and govern global HAM policies, processes, controls, KPIs, and operating cadence.
• Serve as the global functional authority for ServiceNow HAM Pro, ensuring it is trusted as the single source of truth for hardware asset data.
• Lead global governance forums, performance reviews, audits, and remediation activities related to hardware assets.
• Partner with Finance, Security, Procurement, and regional teams to ensure consistent adoption and compliance with global standards.
• Define and govern HAM requirements for managed service providers and logistics partners.
• Drive continuous improvement initiatives to reduce manual effort, eliminate recurring defects, and improve data quality and lifecycle control.
• Provide lifecycle cost, inventory, and risk insights to support device strategy, refresh planning, and leadership decisions.

Who we’re looking for

• Bachelor’s degree in Information Technology / Information Systems / Business / Operations or related discipline with more than 8 years experience in Hardware Asset Management (HAM) or IT Asset Management (ITAM) in large or global enterprise environments (>15,000 end user computers)
• Hands‑on experience implementing or governing ServiceNow ITAM / HAM Pro
• Experience defining global processes, governance frameworks, and KPIs across regions and service providers
• Exposure to managed service provider or outsourced delivery models
• Strong analytical, communication, and stakeholder‑management skills
• Strong end‑to‑end understanding of hardware asset lifecycle management
• Experience operating in complex, global environments
• Ability to define standards and hold teams and partners accountable and translate data into clear operational and executive insights

Preferred qualifications

• ITIL® Foundation; Lean, Six Sigma, or similar continuous improvement experience preferred

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.