Account Manager 5

The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes. 

The impact you’ll make

As an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you'll proactively address their needs, arrange strategic meetings, and support them with a range of Lam’s wafer fabrication equipment products and services. Your dynamic approach

What you’ll do

• Ensure customer trust through consistently delivering on commitments.
• Drive customer success by enabling PG and Sales strategies that meet revenue, GM%, MS, and other objectives.
• Support new technology product selections and business opportunities, together with the Account
• Director, Account Technologist/Field Process Engineer, Product Group, and Process Engineering.
• Identify business opportunities by understanding Lam process and technology capabilities and customer requirements.
• Together with the Account Director, analyze new product and upgrade opportunities, prepare strategies, and negotiate deals with customer commercial and technical teams.
• Define package(s) based on performance data and customer priorities that best fit Lam product offerings.
• Define and secure Beta/Evaluation system and hardware agreements, together with the Product Group.
• Ensure Beta test success criteria and test plan agreements are established, and support alignment, acceptance, and closure.
• Meet forecast accuracy goals and targets annually (revenue and target pricing).
• Align forecasts for owned product(s) within Lam SAP/CRM systems, adjusting for changes in plans and/or revenue.
• Conduct regular forecast reviews with Sales and Business Operations, and align on short shipments/BKOs with the customer and install team.
• Accountable for quote accuracy, pricing, and Terms & Conditions (T&Cs).

Who we’re looking for

• BS/BA in a technical discipline. MBA preferred.
  
• 5+ years of experience in Account Management, Sales, or sales support activities within the
  
• Semiconductor Capital Equipment industry.
  
• Account management experience with key/global customers.
  
• Project management experience preferred.

Preferred qualifications

• Sales and customer relationship management skills.
• Gather, analyze, and interpret data (Lam and customer data sources).
• Understanding of basic statistics, mathematics, wafer fab equipment, semiconductor process technologies.
• Wafer fab equipment product and competitive knowledge.
• Self-directed.
• Ownership.
• Develops longstanding customer and internal-team relationships.
• Fosterer of collaborative engagements.
• Works well within matrix organization.
• High tolerance for stress, able to deliver difficult news, can manage a challenging customer and/or situation, positively moves module team and/or customer relationships forward.
• Able to lead groups with disparate interests or conflicting objectives, to solve complex product, technology, operational, organizational problems, internal and/or with customer team(s).
• High quality work standards that always meet customer’s expectations, not just the customer’s requirements.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.