Product Support Engineer 3
Phoenix, AZ, US, 85085
The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
As a Regional Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.
What you’ll do
Technical
- Serve as a subject matter expert on complex technical issues and escalations, providing guidance and solution recommendations.
- Support field engineers, technicians, and product support teams in diagnosing, troubleshooting, repairing, and debugging complex electro‑mechanical equipment, software, and networked systems.
- Respond to escalations, identify solutions for equipment or software malfunctions, and relay design, reliability, or maintenance issues to engineering.
- Partner with account teams to present problem statements, root cause analyses, and secure customer alignment on solutions.
- Identify performance improvement opportunities through hands-on work and data analysis.
- Drive corrective actions at customer sites to resolve and prevent recurring escalations.
- Act as liaison among customers, product groups, and field service; collaborate with senior engineers across multiple teams.
- Participate in reviewing procedures, processes, and tool designs affecting development activities.
- Manage projects, prepare management reports, and lead customer escalation meetings.
- Support machine availability initiatives and use Equipment Intelligence tools to develop diagnostic matrices for issue prevention.
Customer Relations
- Provide advanced technical support for highly sophisticated products.
- Build customer confidence through credible recommendations and strong understanding of customer needs to support sales, service, and revenue.
Leadership
- Contribute to Lam’s global technical community by sharing knowledge and improving organizational learning.
- Serve as a technical mentor for field and account engineers; design and deliver training as needed.
Who we’re looking for
- Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or equivalent work experience.
- Effective communication in inter-departmental and cross cultural team
- Experience with Lam Spin Clean Systems (EOS, DV-P) preferred
- Able to work in constrictive clean room environment, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time in a demanding environment with changing workloads
- Able to travel both domestic and international based on business need
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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Salary
Salary Range for this position: - .
The above salary range for this position is relevant to applicants that reside in California and most states. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
Nearest Major Market: Phoenix
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