Program/Project Manager

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

As an Program Manager at Lam, you will play a pivotal role in driving projects/programs for CSBG. You’ll be at the forefront of project initiation through delivery, using your expertise to coordinate cross-functional teams and ensure projectd are completed on time and within budget. In this role, you will directly contribute to CSBG's Reliant and Upgrades Product Lines.

What you’ll do

•    Project manage customer special requests - Non-Standard Requests (NSRs) based on requirements defined by Sales and Engineering to meet the customer’s requirements in semiconductor capital equipment manufacturing
•    Review and translate customer requirements into engineering specifications including component impact analysis
•    Coordinate mechanical, electrical, and software engineering efforts to meet the production requirements of customer specific systems

Responsibilities: 
•    Drive clarity in initial customer request. Confirm that Engineering has sufficient information to develop scope, quote and design
•    Ensure customer requests are technically feasible and applicable to the product and configuration requested
•    Manages and interface with stakeholders and hold them accountable for timeliness and accuracy of their deliverables
•    Reduce NSRs by interacting with Product Managers, Engineering, and other teams to cancel redundant design activities
•    Managing account team expectations regarding delivery dates. Assess complexity of the customer request and ensure order can be fulfilled within standard product lead times. Validate and approve or reject expedite requests.

Who we’re looking for

Minimum Qualifications:

•    BS in mechanical/electrical or system engineering or equivalent work experience
•    5+ years of related work experience, semiconductor industry preferred
•    Ability to translate customer requirements into engineering specifications including component impact analysis
•    Ability to successfully interact with and coordinate across diverse parts of the organization, technical and non-technical
•    Intermediate to advanced MS Office suite, especially Excel
•    Excellent communication skills, both written and verbal
•    Experience with Hardware Configuration/Product Management, including Bills of Materials and Engineering change processes

Preferred qualifications

•    Knowledge of Lam semiconductor capital equipment.
•    Experience with MRP system planning, ordering, and scheduling materials, preferably using SAP
•    Experience in production/manufacturing environment 
•    5+ years of experience in Project Management
•    PMP or equivalent certification
•    Presentation skills

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.