Dir, Quality

The impact you’ll make

What you’ll do

• Cross-functional leader of the quality business process health, execution, and effectiveness between the customer, field, and factory resources.
• Drives the accountability and governance of the extended and distributed quality organization to meet annual operating plan objectives and customer expectations.
• Ownership of the customer executive-level escalation process, execution, resolution, and accountability within the field and factory to meet the needs of our customers.
• Serves as the central resource and escalation point where guidance and/or conflict resolution is required to achieve efficient operational execution while delivering on quality objectives.
• Recognized as the Subject Matter Expert (SME) for all facets of the quality business processes end-to-end and partners with the factory and field in discovery of opportunities for business process and system improvements.

Who we’re looking for

• Bachelor's degree or equivalent with 8–10 years of related experience and 5+ years in management.
• 10+ years of experience in a Program Management role with increasing responsibilities.
• Ability to perform data analysis required to visually represent, influence, and resolve complex business process and systems problems.
• Easily navigates a highly matrixed environment with competing priorities and schedules to deliver on objectives.
• Excellent communication, collaboration, interpersonal, and influencing skills.
• Leading regular and special cross-functional teams as needed to meet well-defined CFT deliverables.
• Proficient with Microsoft Office, Qlik, SAP, IE, etc.
• Excellent customer communication skills.

Preferred qualifications

• An advanced degree preferred. 
• 10 years quality experience within a large organization.
• Semiconductor Product Development, Manufacturing, and Field Service experience preferred.
• Business process and system development, alignment, and implementation for a large organization.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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