Business Operations Program Manager

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

Join Lam as a Business Operations Analyst focused on Workmanship Quality, where you'll spearhead process improvement initiatives. With your systems knowledge and business process acumen, you expertly collect and analyze data, evaluate processes, develop metrics, and identify root causes with data-driven indicators for future improvements. Organizing cross-functional project teams, you communicate team progress and survey best practices, showcasing your commitment to operational excellence at Lam.

In this role, you will serve as the program integrator and execution driver for Lam’s Workmanship Quality initiatives, directly supporting CSBG’s vision of delivering predictable performance, strong execution discipline, and customer confidence across the installed base. Your impact will be realized through improved cross‑functional alignment, clearly defined ownership, and consistent governance across regions and teams. By establishing program structure, managing milestones, and driving decisions and actions to closure, you will enable the organization to move from fragmented, reactive efforts to coordinated and scalable execution. This role ensures Workmanship Quality initiatives translate into sustained operational improvements, predictable outcomes, and increased confidence in Lam’s ability to manage complexity at scale.

What you’ll do

Own and evolve the end‑to‑end Workmanship Quality (WQ) operating model, from issue intake and logging through governance and closure, ensuring the right RCCA is identified and implemented effectively. Define clear interim and future‑state processes to ensure continuity during system‑of‑record transitions and eliminate reliance on ad‑hoc workarounds. Lead the interim system‑of‑record model (e.g., ETS access and governance) and partner cross‑functionally to align and finalize the future system‑of‑record decision, including cutover and handoff planning. Establish clear accountability models, governance cadence, and escalation paths focused on systemic improvement and repeat prevention. Define and sustain outcome‑based KPIs measuring timeliness, effectiveness, recurrence, and severity, ensuring continuity across system transitions. Analyze WQ trends to identify systemic gaps and deliver executive‑ready insights, decision materials, and governance updates that drive consistent, repeatable improvements.

Who we’re looking for

• Minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.

Preferred qualifications

• Experience in field operations, quality programs, or non‑conformance management, particularly in complex or regulated operational environments
• Demonstrated ability to lead cross‑functional programs spanning multiple organizations (e.g., GFSO, GCO, Quality, EHS, Product Support, Engineering)
• Experience supporting or managing system‑of‑record transitions, including interim operating models, handoffs, and cutover planning
• Strong background in program governance, including milestone tracking, decision management, escalation paths, and executive reporting
• Proven capability to define and drive accountability frameworks across distributed regional teams
• Experience establishing or operating outcome‑based KPIs and review cadences tied to execution performance
• Strong executive communication skills, with the ability to translate complex initiatives into clear status, risks, decisions, and next steps
• Comfortable operating in environments with ambiguity, competing priorities, and customer‑visible pressure

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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