Supv 2, Field Service (all genders)

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

Responsible for the management of a regional Field Service Flexible Work Force team and assigned technical functions. Develops and implements operational plans, procedures, and policies to ensure that local and corporate service objectives are met. Drives the team to quality and corporate image through successful service performance at customers sites. Responsible for the professional internal support for our customer facing account teams in Europe.

What you’ll do

• Plans, organizes, controls, and monitors the activities of all Field Service Engineers and supports direct reports in managing their team activities, in monitoring performance, utilization and financial expenses and in leading their staff. Also responsible for handling the administrative and reporting functions.
• Is accountable for FSE 100% achievement of performance objectives (Safety, Training Certifications, Administrative documentation, etc.)
• Prepares, organizes, monitors, and supports the information flow and communications with internal Sales, Tech Support, Field Operations Management to acknowledge and resolve customer technical requirements. Understand and support escalation guidelines and activities.
• Reviews forecast for skillset and aligns cross training activity per Plan of Record (POR)
• Provides technical advice and assistance to the internal accounts on all aspects of equipment service and organizes adequate activities within loaning the right person at the right time at the right place.
• Attends all Loaned Labor reviews and coordinates best deployment of resources and Coordinates with Manpower Mgr. on supporting resource requirements based on existing priority ranking.
• Develops the departmental budgets under corporate guidelines and monitors the performance against budget targets for revenue and costs.
• Leads the team by informing and communicating on all relevant department and general business issues, gives feedback on individual and team performance and culture and supports the professional development and training of individuals to ensure the highest level of expertise and professionalism in the team.
• Ensure Team development and continuously work on team morale and engagement

Who we’re looking for

• Technical certificate/diploma or university degree, preferably in electric-mechanical or electronic engineering, mechatronics, or similar technical field.

Preferred qualifications

• Fluent in English
• Strong influence and communication capability
• Good business sense
• Leadership skills
• Teamwork and Team Collaboration mindset
• Adaptability
• Analytical Ability
• Customer focus and critical thinking
• Decision making
• Service: Strong knowledge and applications of Systems and Advanced service products

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.