Senior Manager, Order Fulfilment Management

The group you’ll be a part of

The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.

The impact you’ll make

This is a high-impact role created to support the scale-up of Lam Research’s Malaysia.

The successful candidate will onboard initially through programme and escalation management. This is not a supervisory generalist role — it requires an operator-level leader who can drive containment, direct cross-functional traffic, and model what senior leadership looks like for a growing organisation.

What you’ll do

KEY RESPONSIBILITIES

Escalation & Programme Leadership

• Own end-to-end escalation management across BK and KM, driving containment, D3 response, and deflow on all major factory issues

• Lead cross-functional resolution on supply disruptions, entity-impact events, and part flow issues — replacing ad hoc, multi-party coordination with structured programme discipline

• Build and standardise escalation cadence and communication protocols across both sites, ensuring consistent signal to executive leadership

New Site Integration & Product Transition

• Lead programme management for KM new plant integration — SAP cutover, material master setup, source and info record migration, and inventory readiness

• Drive product transition readiness — coordinating material readiness, record movement between sites, and cross-functional alignment

• Support new  warehouse integration and logistics transitions as Malaysia’s supply chain infrastructure expands

Organisational Development

• leadership model for the broader Malaysia Order Execution team — coaching managers, running escalations, and demonstrating site level leadership

• Partner with Global Planning & Operation managers to manage bandwidth across both sites during the KM ramp period

• Engage directly with manufacturing, supply chain, global product groups, and cross-functional teams on day-to-day operational issues and represent Malaysia Order Execution in cross-functional forums

Who we’re looking for

• Bachelor's degree / Master's degree in Business, Operations Management, Supply Chain, Engineering, or related field. 

• Minimum 10–12 years in semiconductor equipment manufacturing, supply chain, or order execution operations

• Strong semiconductor business background

• Demonstrated experience managing factory-level escalations and cross-functional programme delivery

• Prior experience operating at or near director level

• Proven track record managing complex, high-volume manufacturing environments (preferably $5B+ output scale)

• Strong communication and stakeholder management skills up to VP level

Preferred qualifications

• Exposure to multi-site or greenfield factory ramp environments

• Familiarity with SAP manufacturing and supply chain modules

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.