Operations Business Analyst 3

The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes. 

The impact you’ll make

Join Lam as an Operations Business Analyst, where you'll spearhead process improvement initiatives. With your data expertise, you collect and analyze data through a range of Business Intelligence (BI) tools and apps, develop metrics, and identify root causes with data-driven indicators for future improvements. Organizing cross-functional project teams, you communicate team progress and survey best practices, showcasing your commitment to operational excellence at Lam.

What you’ll do

• Spearhead continuous improvement activities for better business process set up, business POR design, and enhancements of forecasting tools. 
• Drive CDX (Customer Delivery Experience) improvement with BDSO by on time delivery escalation.
• Track and monitor quarterly output and shipment forecasts for all systems and reliant.
• Prepare week-to-week/ad-hoc/QXR Lead‑time and CTL analysis to support company commit to the customers.
• Support Data and priority delivery management to support customer urgent ramp up schedule.
• Knowledge of CRM, Microsoft Dynamics Customer Engagement (CE) / Power BI. Liaise with the product team and end-users to capture and analyze requirements and deliver updates. Review and prioritize user stories written by the team and define acceptance criteria.
• Work and develop productive relationships with various departments within the company, including Finance, Sales Operations, Regions, and Business Development, to ensure timely and accurate forecasting of the company’s shipments

Who we’re looking for

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.

Preferred qualifications

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.