Mgr, Field Service

The impact you’ll make

Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

People Management (Responsibility for leading, motivating and developing staff)

• Direct and supervise the day-to-day work of his direct reports.
• Responsible for the annual Performance Management & Development exercise of his direct reports.
• Develop and mentor high-potential personnel in order to continuously build a stronger team as well as provide opportunities for qualified internal personnel.

What you’ll do

• • • • • • Professionally represent the company to the customer. Develop and maintain good customer relations and business partnering. Assume accountability for continued customer satisfaction with service provided within assigned territory, site or function. Coordinate service requirements with customer to minimize down time or interruptions to the system.
          • Communicate with sales, service, and field process engineering to support customer technical requirements, evaluate product performance and conduct field trials.

Who we’re looking for

• 8 to 10 years of relevant experience in the semiconductor industry, with at least the last three years in a people management role
• Technical knowledge of Lam’s technological competitive advantage including etch / clean / deposition technology and plating technology
• Account management know-how including excellent people management and strategic customer relationship building skills
• Familiarity with Lam’s internal Management Systems including financial / P&L model will be an advantage

Preferred qualifications

• Responsible for the safety of engineers assigned in identifying hazardous service environment and provide continuing safety training to the engineering team.
• Provide technical advice, counsel and assistance to the customers and company on all aspects of equipment service support. Provides technical guidance to lower level staff.
• Provide continuing feedback to product engineering on system performance and provide engineering change recommendation on system safety, reliability, and serviceability through internal ECR process.
• Management of installed base performance during warranty period to ensure achievement of system performance to product specifications such as MTBF, MTTR, MTBC, and process performance standards.
• Complying with Lam's Escalation Policies and resolve escalation with RPS.
• Generate forecast on engineering labor hours and expenses for department assigned. Manage the utilization of engineer hours to the utilization percentage target for a balanced absorption result.
• Align with Global Account (where applicable) on account / sales strategies to support of corporate objectives.
• Supports preparation of and participates in user-meetings (Technical Review Meetings) and follows-up on defined pre- and post-sales activities

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.